Frequently Asked Questions
If the equipment covered by Toro Total Care malfunctions or becomes inoperative due to a defect in material or workmanship during the term of coverage, the equipment may be repaired (includes parts and labor) at no cost to the owner. Toro Total Care is inclusive of the manufacturer's warranty; it does not replace the manufacturer's warranty. After the manufacturer's warranty expires, Toro Total Care provides coverage through the term of coverage.Additionally, Toro Total Care, includes the following additional benefits:
- Transportation: This provides pickup and delivery service for covered manufacturer's warranty and/or Total Care claims on riding products located within 25 miles of a participating authorized Toro servicing dealer. See Terms and Conditions for complete details.
- Power Surge Protection: In the event of product failure due to a power surge Toro Total Care has you covered.
- Maintenance Reimbursement: You will receive a reimbursement of 30% of the cost of selective preventative maintenance parts purchased at an authorized Toro dealership or retail location while covered by Toro Total Care. See Terms and Conditions for complete details.
Toro Total Care coverage begins on the date of product purchase and continues for the period indicated on the purchase confirmation ("Effective Plan Dates") that is received after purchase. Toro Total Care is inclusive of the manufacturer's warranty; it does not replace the manufacturer's warranty. After the manufacturer's warranty expires Toro Total Care provides additional coverage through the Coverage Term.
Toro Total Care is authorized and backed by Toro. Repairs will be performed by Toro trained and authorized servicing dealers located throughout the country for the term of Toro Total Care.
See Terms and Conditions for complete details.
Call 866-444-7604 to schedule service, file a claim or if you have any questions regarding your Toro Total Care coverage.
Yes, if cancelled within the first 30 days of purchase you will receive a full refund. If cancelled later than 30 days, you will receive a prorated refund based upon the time remaining on your Toro Total Care plan. See Terms and Conditions for complete details.
You can cancel your plan by calling 866-444-7604.
Toro Total Care is accepted at participating authorized Toro dealers. Contact a Toro Total Care agent at 866-444-7604 to find an authorized service center near you.
Your Toro Total Care plan is transferable. See Terms and Conditions for complete details.
Toro Total Care is available for products that are currently within the original manufacturer's warranty period. See Terms and Conditions for complete details or contact us at 866-635-7973 to determine if your product is eligible for Toro Total Care.
Toro Total Care covers most Toro products including: mowers, snow blowers, power shovels. If you have questions if a product is eligible to be covered contact us at 866-635-7973.